❓ Frequently Asked Questions
Answers to all your questions about bi99
From opening an account to payments, game rules, bonuses and security — find detailed answers to the most frequently asked questions about bi99 all in one place.
bi99 is a safe and transparent online gaming platform for players in Bangladesh. This FAQ page provides detailed answers to the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, cricket betting, slot and live casino game rules, the welcome bonus, the VIP cashback program, and responsible gaming. If you cannot find your question, ask us directly on our 24/7 live chat support.
Account and Registration
Questions about accounts and registration
To open an account at bi99, you need to provide an active mobile number, a strong password, and the information required for age verification. The registration process is conducted entirely in Bengali and can be completed in just a few minutes.
No, only one account per player is allowed at bi99. Opening multiple accounts is against the site's rules and may result in account suspension. If you have any issues, contact live chat support.
No. bi99 is only for individuals aged 21 or older. Registration by minors is strictly prohibited. The age verification process ensures the platform is operated responsibly.
If you forget your password, use the "Forgot Password" option on the bi99 login page. A verification code will be sent to your registered mobile number. If the problem continues, contact 24/7 live chat.
Some information may be editable after registration, but changes to core identity details require assistance from the support team. Always provide accurate information to keep your account secure, and contact [email protected] for any changes.
Deposits and Withdrawals
Questions about deposits and withdrawals
Deposits made to bi99 via bKash are usually credited to the account instantly. Occasionally, a few minutes' delay may occur due to banking or network issues. The minimum deposit amount is ৳200.
Yes, Nagad is an approved payment method at bi99. You can deposit directly by sending money from the Nagad app to bi99. The minimum deposit amount is ৳200 and transactions are generally instant.
Withdrawal requests from bi99 are usually processed within 30 minutes to 3 hours. Withdrawals via bKash, Nagad and Rocket are the fastest. The minimum withdrawal amount is ৳1,000.
bi99 generally does not charge additional fees for deposits or withdrawals. However, your mobile banking provider or bank may apply their own transaction charges. Contact live chat for details.
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is one of bi99's approved withdrawal methods. A minimum of ৳1,000 is required for a withdrawal to a Rocket account, and processing time is 30 minutes to 3 hours.
Bank transfers at bi99 are fully secure. All transactions are protected using SSL encryption technology. To withdraw via bank transfer, provide your registered bank account details accurately.
Games and Game Rules
Questions about games and game rules
At bi99, you can bet on all major international cricket events including BPL, IPL, T20 World Cup and ICC tournaments. Special offers are available for Bangladesh Tigers matches. Markets for each match open before the match begins.
To bet on BPL matches at bi99, first deposit funds into your account, then go to the cricket section and select the match you want. Choose your preferred bet from the available markets and confirm the amount. Always bet responsibly.
Yes, all bi99 slot games work well on mobile browsers. They can be played on both Android and iOS devices with no separate app download required. A stable internet connection will give you the best experience.
RTP, or Return to Player, is the theoretical percentage of money returned to players in a game over the long term. Games with a higher RTP theoretically return a greater amount. However, this is a long-term average and results in any individual session may differ.
Yes, bi99's live casino lets you play with real dealers via live streaming through world-class providers including Evolution Gaming and Ezugi. Roulette, baccarat and other classic games are available.
All games at bi99 use Random Number Generator (RNG) technology, which keeps every outcome completely random and impartial. World-class game providers such as Pragmatic Play, JILI, PG Soft and Spribe are independently audited and fair play is assured.
Bonuses and Promotions
Questions about bonuses and promotions
The bi99 welcome bonus is a 120% bonus on your first deposit, up to ৳5,000. For example, depositing ৳1,000 adds ৳1,200 in bonus, giving you a total of ৳2,200. The bonus is applied automatically when you make your first deposit after registration.
The wagering requirement for the bi99 welcome bonus is 20x. This means the bonus amount must be wagered 20 times before it can be withdrawn. The time limit for completing the wagering and full terms and conditions are available on the Terms and Conditions page.
The bi99 VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. You can progress upward by staying regularly active. At the Diamond tier, you can receive up to 0.8% weekly cashback. Cashback benefits increase at each tier.
bi99 VIP members receive weekly cashback according to their tier. Weekly cashback rates are 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum and up to 0.8% at Diamond. Cashback is generally credited to your account on a set day each week.
Yes, bi99 regularly offers special seasonal and festival promotions. Cricket bonuses are available during IPL, BPL and T20 World Cup, and special offers are available on other occasions. Contact live chat to find out about the latest offers.
Safety and Responsible Gaming
Questions about safety and responsible gaming
bi99 uses advanced SSL encryption technology to keep all personal and financial information secure. Your data is never shared with third parties. bi99 follows a fair play policy as a safe and reliable platform.
bi99 believes in responsible gaming. If you feel gaming is getting out of control, contact our 24/7 live chat support immediately. You will find detailed guidelines on the Responsible Gaming page, and self-exclusion is also available.
To request self-exclusion, contact bi99's 24/7 live chat or email [email protected]. Our support team will help you arrange a temporary account break or permanent closure for a specified period.
bi99's support team is available 24 hours a day, 7 days a week to assist you in Bengali via live chat. You can also reach us by email at [email protected]. We are here to help with any issues related to your account, payments or games.
Yes, as part of responsible gaming, players at bi99 can set their own deposit limits. To use this feature, contact live chat or email [email protected]. For more details, visit the Responsible Gaming page.
Still have questions? Contact support
Our Bangladeshi support team is ready to serve you 24/7. Use live chat to get instant help with any question or issue.