Your Privacy Is Our Commitment

bi99 is a safe, trusted, and enjoyable online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") applies to the bi99 website (https://bi99.lat) and all services connected to it.

The purpose of this policy is to clearly inform you about what types of personal information we collect, why we collect it, how we use and store it, and what steps we take to protect your information. We believe that transparency around data is the foundation of a trustworthy gaming relationship.

This policy may change. For any significant changes, we will notify you via the site or to your registered email.

When creating and using an account at bi99, we may collect the following types of information:

a) Information You Provide Directly:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment-related information (bKash, Nagad, Rocket, or bank account number)
• Communication records with our support team

b) Automatically Collected Information:

• IP address and device type
• Browser information and operating system
• Browsing history on the site (pages visited, duration)
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity

We use your personal information for the following legitimate purposes:

• Account Management: To handle registration, login, and the security of your account.
• Identity and Age Verification: To prevent access by those under 21 and to prevent fraudulent activity.
• Financial Transactions: For processing deposits, withdrawals, and bonuses.
• Customer Support: To resolve your questions and complaints — our 24/7 live chat support team is always ready.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze data and improve your gaming experience.
• Communications: To send important updates, security alerts, and account-related notifications.

The bi99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required for the core functionality of the site. Without these, the site will not work properly.
• Performance Cookies: To monitor how well the site is functioning.
• Functionality Cookies: To remember your preferences (language, login status, etc.).
• Analytics Cookies: To understand user behavior and improve our services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

bi99 never sells your personal information to third parties. However, we may share information in a limited way in the following circumstances:

• Service Providers: With trusted third parties for payment processing (bKash, Nagad, Rocket, bank), technology infrastructure, and security services — only the necessary information.
• Legal Obligations: In response to court orders, government directives, or lawful requests from law enforcement agencies.
• Fraud Prevention: With anti-fraud systems to detect and prevent fraudulent activity.
• Business Changes: In the event of a merger or acquisition, though the new entity will also be required to comply with this policy.
• With Your Consent: We will obtain your consent before using your information for any other purpose.

All third parties are bound to comply with our strict data protection standards and may use your information only for the specified purpose.

bi99 uses industry-standard security technologies to keep your information safe:

• SSL Encryption: All data transfers on the site are protected by 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information (payment details, passwords) is kept in encrypted form.
• Access Control: Only authorized personnel can access the necessary information.
• Security Monitoring: 24/7 system monitoring and detection of suspicious activity.
• Regular Audits: Our security measures are regularly reviewed and updated.
• Firewall Protection: Advanced firewall and intrusion detection systems.

Even so, it is not possible for anyone to guarantee 100% security on the internet. We therefore ask you to keep your password private and to use a strong password.

We retain your information for as long as it is necessary:

• Active Account: All information is retained for as long as your account remains active.
• Transaction Records: Financial transaction information may be retained for a longer period in accordance with legal obligations.
• After Account Closure: Some information may be retained for a defined period for legal, security, and fraud prevention purposes.
• Marketing Information: Will be deleted immediately upon withdrawal of your consent.

Once the required period has ended, we securely delete or anonymize your information.

As a bi99 user, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances ("right to be forgotten").
• Right to Restriction of Processing: The right to request restrictions on the processing of your information.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw your consent at any time.

To exercise these rights, please contact our support team. We will do our best to respond promptly.

bi99 is an adult gaming platform. Our services are intended only for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at registration. If we learn that a minor has created an account, we will immediately close that account and delete all collected information.

If you believe that a minor is using our platform, please let us know at [email protected].

Our servers and service providers may be located in various countries. Your information may be transferred internationally, but we ensure that:

• All transfers are protected by SSL encryption.
• Adequate data protection measures are in place in third-party countries.
• All our service providers comply with our privacy standards.
• The security of your information is ensured through contractual protections.

bi99 supports responsible gaming. We may use data about your gaming activity for the following purposes:

• To identify unusual or harmful gaming patterns.
• To assist you with setting your own limits and self-exclusion services.
• To provide responsible gaming tools and resources.

To learn more about responsible gaming, visit our Responsible Gaming page.

The bi99 website may contain links to third-party websites. Clicking on these links will bring you under the privacy policy of that site. bi99 is not responsible for the privacy policies or data practices of third-party sites. You are advised to read the privacy policy of any third-party site before using it.

bi99 reserves the right to update this privacy policy at any time. If a significant change occurs, we will:

• Publish a notice on the main page of the site.
• Update the "Last Updated" date at the top of the page.
• May send a notification to your registered email for significant changes.

Continued use of the site after an update will be taken as your agreement to the new policy. We therefore recommend visiting this page regularly.

If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support (in Bengali) — contact us directly from any page on the site

We process all privacy-related requests as quickly as possible. Our goal is to always be transparent and honest with you.