For ages 21 and above

Responsible Gaming at bi99 — Your safety is our priority

bi99 believes that gaming should always be enjoyable and controlled. Our responsible gaming tools are here to help keep you safe.

Why is Responsible Gaming important?

Online gaming is an entertainment activity that brings enjoyment when experienced the right way. However, when gaming goes out of control, it can have a negative impact on personal, financial, and family life. bi99 always wants our players to treat gaming as a form of entertainment, not as a solution to financial problems.

We firmly believe that responsible gaming practice is essential for every player. On the bi99 platform, we provide various tools and features that help you keep your gaming habits healthy and balanced. Our goal is to ensure the safety and wellbeing of every player.

⚠️ Important Notice: bi99 is only for those aged 21 and above. Access to this platform by minors is strictly prohibited.

Remember: Gaming is for entertainment. Never bet beyond your budget. The outcome of every bet is entirely random and there is no guarantee of winning.

Our Safety Tools

bi99 offers several effective tools to help you keep your gaming in check.

Deposit Limit

You can set a maximum limit on your daily, weekly, or monthly deposits. This prevents you from depositing excess funds and helps you maintain financial discipline.

Financial Protection

Time Limit

Set a time limit for how long you play each day or each week. Once the set time is up, the system will automatically prompt you to take a break.

Time Management

Self-Exclusion

If you feel that gaming is causing problems, you can close your own account for a set period or permanently. Contact us via live chat.

Account Protection

Cooling-Off Break

If you do not want a permanent closure, you can take a temporary gaming break for 24 hours, 1 week, or 1 month. During this time you will not be able to log in to your account.

Temporary Break

Gaming History Review

You can view your complete betting and transaction history at any time. This helps you analyse your own gaming behaviour and make informed decisions.

Transparency

24/7 Support

Contact our Bangla-language live chat support for any concerns related to gaming. Our team is always here for you.

Support

Signs of Problematic Gaming

If you or someone you know shows the following signs, seek help right away. Taking action in time is important.

  • A tendency to keep playing in order to recover lost money
  • Problems in family or friendship relationships due to gaming
  • Being unable to stop gaming or failing to reduce limits
  • Lying or hiding spending on gaming
  • Gaming while neglecting everyday responsibilities in life
  • Feeling restless or irritable when not playing
  • Borrowing money or selling assets to fund gaming
  • Sleep, eating, or work being affected due to gaming

Responsible Gaming Guidelines

Following these simple rules will keep gaming enjoyable at all times.

🎯 Play for entertainment: See gaming as a form of entertainment, not as a source of income.

💼 Set a budget: Decide in advance how much money you will spend on gaming and do not go beyond that limit.

🕐 Track your time: Set a time limit before you start gaming and stick to it.

🚫 Do not play under pressure: Avoid gaming when you are stressed, upset, or under the influence.

⏸️ Take regular breaks: Instead of playing for long stretches at a time, take breaks in between.

How to Activate Safety Tools?

Changing your responsible gaming settings at bi99 is very straightforward. Follow the steps below.

1

Log in to your account

Log in to your personal account at bi99 and go to Account Settings.

2

Open the Responsible Gaming section

In the settings menu, find the "Responsible Gaming" option and enter it.

3

Set limits as you prefer

Set your deposit limit, time limit, or break duration according to your needs.

4

Confirm

Save the changes. Limits will take effect immediately. Relaxing a limit may take up to 24 hours.

5

Contact us if you need help

If you cannot find a setting or want to activate self-exclusion, contact our 24/7 live chat.

Protection of Minors

bi99 strictly follows a 21+ age verification policy. Every user's age is verified at the time of account registration. We believe that protecting children and teenagers from gaming is a shared responsibility for all of us.

If you are concerned that a child or teenager in your home is accessing online gaming sites, you are advised to use parental control software on your devices.

🔞 Age Verification: You must be at least 21 years old to open an account and play at bi99. Providing false information about your age will result in the account being closed.

Advice for Parents

Keep devices secure Use passwords on your computer and mobile so that children cannot gain access.

Keep account details private Never share your bi99 login details with anyone else.

Talk to your children Educate children about the risks of online gaming.

Use parental controls Use filtering software to prevent minors from accessing gaming sites.

Support and Contact

If you feel that gaming is causing problems in your life, do not hesitate to reach out to us. We are always ready to be by your side.

bi99 Support Team

Live Chat Support Contact our team directly via live chat in Bangla, available 24/7. They will help you activate self-exclusion, deposit limits, and other protection settings.

Email Support [email protected]

Response Time You will receive an instant response on live chat. Emails are replied to as quickly as possible.

Things to Keep in Mind

Gaming disorder is a recognised mental health condition. There is no reason to feel ashamed about it. With the right support, it is possible to overcome this problem.

  • Acknowledging the problem is a sign of courage
  • Talk to your family and friends
  • Stopping gaming entirely is a valid option
  • Seek professional advice to resolve financial problems
  • Add healthy activities to your daily routine

Responsible Gaming FAQ

Find answers to common questions about responsible gaming here.

Log in to your account and go to Settings > Responsible Gaming. There you will find options to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately, but a cooling-off period may apply when increasing a limit.

Self-exclusion can be of two types — temporary (30 days, 6 months, or 1 year) and permanent. Once a temporary exclusion period ends, you can reactivate your account. However, a permanent exclusion cannot be reversed and the account cannot be reopened. To activate self-exclusion, contact our 24/7 live chat.

You must be at least 21 years old to open an account and play at bi99. Age verification is carried out at the time of account registration. Providing false information about your age will result in the account being closed and the relevant funds may be forfeited.

First, contact bi99's live chat and ask to activate self-exclusion or a cooling-off break. Then share the matter with a family member or someone you trust. If you are facing financial difficulties, seek help from a professional counsellor. Remember, acknowledging the problem is the first step toward a solution.

The "safe" amount depends on each person's financial situation. A general rule is to never spend more than a set portion of your monthly entertainment budget — an amount whose loss would have no impact on your daily life. Most importantly, never use borrowed money or funds meant for essential expenses on gaming.

Yes, the bi99 platform automatically monitors gaming patterns. If concerning changes are noticed in someone's gaming behaviour, our team may reach out if needed. You can also view your complete gaming and transaction history at any time from your account settings.

Enjoy responsibly — Come to bi99

Enjoy slots, cricket betting, and live casino in a safe gaming environment. Our protection tools are always by your side.

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For ages 21 and above only. Play responsibly.